words have power

It’s NOT what you say, It’s the WAY you say it! 

For those of you who know me, you know that I love to talk, whether in person, via skype, delivering a presentation or training workshops.   I love to talk.  Like many, I feel frustrated when people don’t seem to get what I’m trying to say.  I hate to admit it, but it’s not their fault  – it’s mine! For many years, I have been fascinated by the work of Professor Albert Mehrabian.  His research provides the basis for the much-quoted statistic below. These findings highlight the effectiveness, (or lack) when using the spoken word to communicate feelings and attitudes: 7%  of meaning is in the words that are spoken. […]

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